Returns within 3 days
You can return an item within 3 days of delivery if it is unused and still in its original sealed packaging, with all accessories, manuals and the invoice.
Opened or installed items
Once the box has been opened or the unit installed, it cannot be returned for a refund.
If you notice a problem, contact us and our technician will inspect the unit. If a manufacturing fault is confirmed, we will exchange it for the same model, or a comparable one if that model is no longer available.
Items we cannot accept
- Units damaged by installation done by someone other than our team
- Damage caused by power fluctuations, misuse or accidents
- Parts cut to length, such as copper pipe, insulation and tape
- Refrigerant gas once it has been charged
How to request a return
Contact us within 3 days of delivery by phone or WhatsApp on +92 334 8448441, or email sales@zahidbrothers.com. Share your order number and a few photos of the item and packaging, and we will reply with the next steps.
Return delivery
The customer is responsible for the cost of sending the item back to our Township, Lahore showroom.
Refunds
Once we receive and inspect the item, approved refunds are paid within 7–10 working days, either by bank transfer to your account or in cash at our showroom.
We may refuse a refund if the item is not in its original condition or shows signs of use.
Cancelling an order
You can cancel free of charge any time before your order is dispatched, and any advance you paid will be refunded in full. Once dispatched, a cancellation is treated as a return and the conditions above apply.
Cash on delivery outside Lahore
Cash on delivery orders outside Lahore need an advance before we process them: Rs 10,000 for each AC, and 10% of the price of other items. Pay it into the bank account shown at checkout and send the receipt on WhatsApp. The rest is paid when your order arrives.
These orders also carry a 4% government tax on cash on delivery (2% income tax + 2% sales tax), shown at checkout. Pay in advance by bank transfer to avoid it.
If you cancel before your order is dispatched, the advance is refunded in full. If you refuse the order at delivery without a valid reason (such as damage or a wrong item), the advance is kept to cover the delivery and return costs.
Warranty
Every product we sell carries the official brand warranty. Warranty periods and terms vary by brand and model and are listed on the product page and warranty card. If something goes wrong, we will help you register and follow up your claim with the brand.